Department of Communities · Outcomes assessment
Peak bodies are an important part of social change advocacy. How might you measure the impact of a peak body and re-design their model for financial and impact success?
spur: worked with the peak body to map out its areas of change and metrics of success, with a series of recommendations on how to transform the body into a new model that not only turned government funding into measurable change, but also created new ways of sustaining itself.
spur: walked both the peak body and government representatives through the final report, ensuring both parties understood the recommendations and opportunities for change.
Understanding social return on investment
Queensland Government invests billions of dollars each year into creating a society that is fair, sustainable, and well. Millions of these dollars are invested into myriad community organisations and charities working hard to improve the lives of Queenslanders.
A major ongoing challenge, however, is measuring the outcomes of these organisations and ensuring donated dollars generate a positive social return on investment.
Reviewing and evaluating impact is critical. Yet, we look beyond simply assessing current impact and look for ways impact can be improved, too.
So, our approach wasn't to simply "audit" the social impact of the organisations, but to also mentor, coach, and help them understand how to better measure, address, and articulate their social impact against resourcing.
We worked deeply with funded organisations to understand how they demonstrably improve their community.
Holistic analysis and recommendations
The workshop was based around questioning:
1 · Analysis
An holistic analysis of the organisation's documentation, reports, social media, financial records, and anything else that speaks to the work of the organisation and its achievements.
2 · Workshops and mentoring
A series of workshops, mentoring, and meetings with the organisation to discuss the findings of the analysis and to better understand any "metric gaps".
3 · Recommendations
Recommendations made to both the organisation and government in regards to how to increase social impact and how the organisation should be funded in the future.
Government-funded organisations have demonstrable social impact that can clearly be articulated against funding.
Greater impact can be developed over subsequent years by better linking outcomes created through their work to the funding provided by Government: A win for the organisation, the government, and the community.
He / Him
He / Him